Engaging, Planning and Coaching with your clients via Telehealth

Rapid Change Management has occurred during COVID 19, causing disruption to our usual Chronic Disease Management consultation processes.   A telehealth innovative model of service delivery has emerged, enabling us to virtually engage our clients in chronic disease patient centred care. This module will provide you with the skills and workflows to efficiently and effectively deliver high value and quality care to your clients.

Learning Objectives:-

  • Discuss Impacts and considerations to Telehealth care planning
  • Understand how to create engagement and effectively communicate virtually
  • Framing the Consultation
    •  Setting the consultation agenda
    • Implementing COVID considerations to prevention and screening activities
    • Coaching your clients through SNAP discussions
    • Disease Prevention and screen questions
  • Creating self-management agreed goals the SMART way
    • Understanding a client’s readiness to change


Downloadable resources

  • Detailed model of Telehealth chronic disease management workflow
    Inclusive of skills, roles and activities in a swimlane format
  • Powerful inquires resources

Demonstration videos on how to provide a telecoaching care planning; review and nursing video call

Care Co-ordination

Effective care coordination requires a strong team structure with clearly defined roles. The model provides more flexibility for practices to use their staff more efficiently, taking the fullest advantage of their skillset and qualifications.

It refers to activities and interventions that attempt toreduce fragmentation and improve the quality of referrals and transitions.

The deliberate integration of patient care activities between two or more participants involved in a patient’s care to facilitate the appropriate delivery of health care services.

Involving a broader Health neighbourhood.

Patient Centred Care Planning

This session is designed to aid health professionals in reducing the administrative burden of care planning whilst remaining MBS compliant. Providing patient activation and engagement, training to guide patients towards behaviour change. A strategy to empower, activate, build self-efficacy and self-management in patients and create an impact in every consultation. Workflows, optimisation of team skills and creating value in your consultations will be provided.

MediCoach Care Planning Manual

Care planning manual for Best Practice users. Providing screenshots and resources to assist you to create the streamlined, efficient and successful care planning clinic.

Care Planning Resources

Chronic disease resources to have your team streamlined, efficient and effective.

This bundle of resources comprise of an overall map of team roles and responsibilities alongside a Chronic Disease clinical audit spreadsheet and some Chronic Disease specific shortcuts to upload and start using straight away.