Compassionate communication

Communicating to connect human to human with true empathy and no judgement, the heart and soul of the health care system. An effective communication is a proven hospital avoidance strategy and a consistent approach to delivering empathy during challenging times. This course will provide you with 1.5 hours of content, demonstrations, resources to ensure that you have the tools and skills to engage and communicate with no judgement ad to achieve effective solutions for both your teams and your community members.

Leveraging your team

Effective teamwork is an important aspect of any organisation’s success. There are many benefits of teamwork, most notably, an increase in motivation from your employees. … improved patient outcomes….To keep the teamwork fire going, you need to establish regular and open lines of communication and monitor how the group interacts.

Change Management

Thinking about making some organisational changes? This course will provide you with the skills and strategies to support you and your people to make effective and positive sustained changes. Whether you need to make rapid changes or are thinking of the long game, this course has you covered.

Strength to Strength

This is a six module course which provides you with tools to understand how to build and maintain resilience, hope, optimism, efficacy and a growth mindset in the face of challenge and change

Engaging, Planning and Coaching with your clients via Telehealth

Rapid Change Management has occurred during COVID 19, causing disruption to our usual Chronic Disease Management consultation processes.   A telehealth innovative model of service delivery has emerged, enabling us to virtually engage our clients in chronic disease patient centred care. This module will provide you with the skills and workflows to efficiently and effectively deliver high value and quality care to your clients.

Learning Objectives:-

  • Discuss Impacts and considerations to Telehealth care planning
  • Understand how to create engagement and effectively communicate virtually
  • Framing the Consultation
    •  Setting the consultation agenda
    • Implementing COVID considerations to prevention and screening activities
    • Coaching your clients through SNAP discussions
    • Disease Prevention and screen questions
  • Creating self-management agreed goals the SMART way
    • Understanding a client’s readiness to change


Downloadable resources

  • Detailed model of Telehealth chronic disease management workflow
    Inclusive of skills, roles and activities in a swimlane format
  • Powerful inquires resources

Demonstration videos on how to provide a telecoaching care planning; review and nursing video call

Care Co-ordination

Effective care coordination requires a strong team structure with clearly defined roles. The model provides more flexibility for practices to use their staff more efficiently, taking the fullest advantage of their skillset and qualifications.

It refers to activities and interventions that attempt toreduce fragmentation and improve the quality of referrals and transitions.

The deliberate integration of patient care activities between two or more participants involved in a patient’s care to facilitate the appropriate delivery of health care services.

Involving a broader Health neighbourhood.

PDSA PIP QI x 10 resources

A tiered PDSA approach to the PIPQI measures. What opportunities are there for foundational; intermediate and high performing practices to undertake or explore. These 10 measures are easy to follow and provide guidance and ideas for practices to guide their PIPQI activities.

Behaviour Change Course

This course aims to develop the following foundation skills:

  • Communication skills appropriate to provide a proactive approach to patient activations and engagement;
  • Problem-solving skills to identify specific patient needs;
  • Team work skills to work collaboratively with patients and associated team members to implement effective health behaviour change management;
  • Whole person approach and creating value in every consult;
  • Strategies to empower patients to self manage.

Included in this module is: Three Behaviour Change Modules, six simulated demonstration videos to support your learning and the practical coaching resources for you to utilise with your clients.

Swimlane Mapping

Streamlining Care; Creating Efficiencies to your workflow requires co-designing and inclusivity. These resources and demonstration videos will have all your team members enthused with new change intiatives and assist you with the processes.

Patient Centred Care Planning

This session is designed to aid health professionals in reducing the administrative burden of care planning whilst remaining MBS compliant. Providing patient activation and engagement, training to guide patients towards behaviour change. A strategy to empower, activate, build self-efficacy and self-management in patients and create an impact in every consultation. Workflows, optimisation of team skills and creating value in your consultations will be provided.

Catalysing Change in your Business

Quality Improvement Initatives are essential for organisational growth. How do you bring the team members along the change trajectory with simple coaching techniques and strategies. This module will provide you with understanding a team members readiness to change and the coaching strategies you can utilise to effect change in a realistic and practical way. You will also be provided with a visual tool to assist and a demonstration video to provide you with the guidance on how assist you to determine areas of quality improvement, strengths, readiness to change in one simple visual tool

MediCoach Coaching Wellbeing Planner

A sessional A5 patient workbook for coaching clients with coaching tools, sequencing steps, and literacy also provided in an electronic version for practitioner reference.

Coaching Resources

The practical tools, reference materials and resources to assist the delivery of effective coaching sessions.

Behaviour Change Demonstration Videos

Six demonstration videos to provide you and your team with the practical application of coaching tools and skills, working with your clients in a effective time-based consultation. Creating an impact in every consultation to enhance patient activation and empowerment.

MediCoach Care Planning Manual

Care planning manual for Best Practice users. Providing screenshots and resources to assist you to create the streamlined, efficient and successful care planning clinic.

Care Planning Resources

Chronic disease resources to have your team streamlined, efficient and effective.

This bundle of resources comprise of an overall map of team roles and responsibilities alongside a Chronic Disease clinical audit spreadsheet and some Chronic Disease specific shortcuts to upload and start using straight away.