Compassionate communication
Communicating to connect human to human with true empathy and no judgement, the heart and soul of the health care system. An effective communication is a proven hospital avoidance strategy and a consistent approach to delivering empathy during challenging times. This course will provide you with 1.5 hours of content, demonstrations, resources to ensure that you have the tools and skills to engage and communicate with no judgement ad to achieve effective solutions for both your teams and your community members.
Course Content
Lesson Objectives
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Leadership Communication
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Demonstration – Levels of Listening
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Empathy VS Sympathy
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Compassionate communication Framework downloadable resource
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Compassionate communication Framework
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Three components of Self Compassion
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Dealing with the darkside – Mindsets
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Demonstration of using Emotional Agility
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Martin Seligman- insights into cultivating resilience
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Resilience and Stress
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Self Care Wheel Demonstration
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Body Scan with Joel
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Case Study One
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Case Study Two
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Case Study Three
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Download resources
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Download Slide deck
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